3Rs Tuition Privacy and Cookies Policy

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Last updated: September 2026

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Introduction 

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3Rs Tuition is committed to protecting the privacy and personal information of the children, young people, parents, guardians, prospective customers, staff and other individuals with whom we work.

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This Privacy and Cookies Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it, who we may share it with and the rights individuals have in relation to their personal information.

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We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).

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Depending upon the tuition centre or service used, the relevant data controller will be one of the following companies.

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3Rs Tuition Ltd

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Company registered in England and Wales under company number 07509923.

Registered office:

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

ICO registration number: ZA358879

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3Rs Tuition (Widnes) Ltd

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Company registered in England and Wales under company number 09315189.

Registered office:

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

ICO registration number: ZA358914

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3Rs Tuition (Culcheth) Ltd

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Company registered in England and Wales under company number 10257732.

Registered office:

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

ICO registration number: ZA358919

3Rs Tuition (Lymm) Ltd

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Company registered in England and Wales under company number 11008183.

Registered office:

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

ICO registration number: ZA358922

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3Rs Tuition (Sankey) Ltd

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Company registered in England and Wales under company number 13677742.

Registered office:

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

ICO registration number: C2040858 

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Where this policy refers to "3Rs Tuition", "we", "us" or "our", this means the relevant 3Rs Tuition company responsible for providing the service and processing the personal information concerned.

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Our Tuition Venues

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At the date of this policy, 3Rs Tuition provides tuition from the following venues:

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Appleton

Appleton Parish Hall
Dudlows Green Road
Appleton
Warrington
WA4 5EQ

Culcheth

455–457 Warrington Road
Culcheth
Warrington
WA3 5SJ

Great Sankey

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

Latchford

Latchford Baptist Church
Loushers Lane
Latchford
Warrington
WA4 2RP

Lymm

Lymm Youth & Community Centre
Bridgewater Street
Lymm
WA13 0AB

Moore

Milner Church Institute
Runcorn Road
Moore
Warrington
WA4 6TX

Padgate

Padgate Methodist Church
Padgate Lane
Padgate
Warrington
WA1 3DU

Widnes

55a Widnes Road
Widnes
WA8 6AZ

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We also provide online tuition. This policy applies to personal information processed in connection with both in centre and online tuition.

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What Personal Information Do We Collect?

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When a parent, guardian or student makes an enquiry or registers an interest in 3Rs Tuition, we may collect information necessary to respond to the enquiry, discuss tuition requirements and arrange an assessment, trial or tuition session.

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Information about parents or guardians may include:

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• full name;

• postal address;

• email address;

• telephone and mobile numbers;

• relationship to the student;

• emergency contact details;

• communication preferences;

• payment and billing information;

• Tax Free Childcare or Childcare Voucher information where applicable; and

• records of communications with us.

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Information about students may include:

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• full name;

• date of birth and age;

• home address;

• school or college;

• year group;

• subjects for which tuition is required;

• current academic attainment;

• target grades or educational objectives;

• examination board and examination level;

• assessment results;

• tuition plans;

• tutor feedback;

• attendance records;

• educational progress;

• information provided by parents, guardians, schools or other professionals where appropriate; and

• any other information reasonably necessary for us to provide appropriate tuition and support.

 

Special Category and Additional Support Information

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To provide tuition safely and effectively, parents or guardians may provide us with information concerning a student's:

• medical conditions;

• allergies;

• disabilities;

• special educational needs or disabilities;

• learning difficulties;

• accessibility requirements;

• dietary requirements; or

• other health or support needs.

 

Some of this information may constitute special category personal data under UK data protection legislation and receives additional protection.

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We will only collect information which is relevant to the student's tuition, wellbeing or safety.

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Where special category information is processed, we will ensure that an appropriate condition for processing applies. Depending upon the circumstances, this may include explicit consent or processing necessary for safeguarding or other purposes permitted by law.

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Parents and guardians should inform us if relevant medical, educational, accessibility or support information changes.

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Initial Assessments and Personalised Tuition Plans

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Where appropriate, a student may complete an assessment before or during the early stages of tuition.

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Assessment information may be used to identify areas of strength, gaps in knowledge and areas requiring further development.

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This information may then be used to prepare an Individual Tuition Plan or Personalised Tuition Plan and to guide the student's tuition.

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We may also record regular tutor feedback, progress information and review information so that parents, guardians, students and tutors can monitor progress.

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Where available, this information may be made accessible through our Parent Portal or other secure educational systems used by 3Rs Tuition.

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How Do We Use Personal Information?

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We may use personal information to:

• respond to enquiries;

• arrange assessments, trials and tuition sessions;

• provide tuition services;

• create and maintain student records;

• prepare personalised tuition plans;

• record tutor feedback and student progress;

• communicate with parents and guardians;

• manage bookings and attendance;

• arrange catch up or rearranged sessions;

• administer our Parent Portal and online tuition systems;

• process payments and maintain financial records;

• administer Tax Free Childcare and Childcare Voucher payments;

• contact parents, guardians or emergency contacts where necessary;

• make reasonable adjustments for students;

• safeguard children and young people;

• investigate concerns, complaints or incidents;

• comply with our legal and regulatory obligations;

• maintain and improve the quality of our services;

• prevent fraud or misuse of our services; and

• send marketing communications where permitted by law.

 

We will not use personal information for purposes which are incompatible with the purposes for which it was originally collected unless permitted or required by law.

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Our Lawful Bases for Processing

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Data protection law requires us to have a lawful basis for processing personal information.

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Depending upon the circumstances, we may rely upon one or more of the following:

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Contract

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Processing may be necessary to take steps at your request before entering into a tuition agreement or to provide tuition services under an existing agreement.

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Legal obligation

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We may need to process information to comply with legal, regulatory, taxation, accounting, safeguarding or other statutory obligations.

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Legitimate interests

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We may process information where this is necessary for our legitimate business interests and those interests are not overridden by the rights and interests of the individual.

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Examples may include managing our tuition services, communicating with customers, maintaining appropriate records, improving our services and protecting our organisation, staff and students.

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Consent

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Where appropriate, we may ask for consent to process information for a particular purpose. Where we rely upon consent, that consent may be withdrawn at any time.

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Vital interests

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In an emergency, information may be processed or disclosed where necessary to protect someone's life or physical safety.

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Where we process special category personal information, such as certain health information, we will also identify an appropriate additional condition under data protection legislation.

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Parent Portal and Online Tuition

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We may use third party systems to provide services such as:

• our Parent Portal;

• student and customer administration;

• online tuition and virtual classrooms;

• invoicing and payment administration;

• email and communications;

• cloud storage;

• accounting; and

• website hosting and analytics.

 

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate contractual and security arrangements are in place.

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These organisations are permitted to process personal information only in accordance with our instructions and applicable data protection law.

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Who Do We Share Personal Information With?

 

We do not sell personal information.

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We do not provide parent, guardian or student information to unrelated third parties for their own marketing purposes.

Where necessary, information may be shared with:

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• tutors and authorised members of 3Rs Tuition staff;

• companies providing IT, administration, Parent Portal or educational software services to us;

• online tuition platform providers;

• payment and accounting service providers;

• professional advisers;

• insurers;

• schools, colleges, local authorities or other educational organisations where there is an appropriate reason and lawful basis;

• safeguarding organisations or relevant authorities where necessary to protect a child or another person;

• HM Revenue & Customs or other government bodies where required;

• the police, courts, regulators or other authorities where required or permitted by law; and

• other organisations where you have specifically authorised us to share information.

 

Only information reasonably necessary for the relevant purpose will be shared.

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Safeguarding

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As an organisation providing services to children and young people, safeguarding is an important responsibility.

There may be circumstances in which we need to record, use or share personal information without obtaining consent where we reasonably believe this is necessary to safeguard a child, young person or another individual, or where we are required to do so by law.

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Information will only be shared with people or organisations who have an appropriate need to receive it.

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How Long Do We Keep Personal Information?

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We will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected.

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General student and customer records will normally be retained for up to two years after tuition ends, unless there is a legal, regulatory, safeguarding, contractual or other legitimate reason to retain particular information for longer.

Enquiry information relating to individuals who do not proceed with tuition will normally be deleted or anonymised when it is no longer reasonably required.

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Certain financial and accounting records may need to be retained for longer periods to comply with taxation, accounting and company law requirements.

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Safeguarding records may also need to be retained for longer where appropriate.

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At the end of the applicable retention period, information will be securely deleted, destroyed or anonymised unless there is a lawful reason for retaining it.

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How Do We Keep Personal Information Secure?

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We take appropriate technical and organisational measures to protect personal information against:

• unauthorised access;

• unlawful processing;

• accidental loss;

• alteration;

• disclosure;

• destruction; and

• damage.

 

Measures may include access controls, passwords, secure cloud based systems, staff training, restricted access to records, appropriate backups and contractual protections with service providers.

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Access to personal information is restricted to staff, tutors and service providers who reasonably require access to perform their role.

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Although we take appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

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If a personal data breach occurs, we will investigate it and, where required by law, notify the Information Commissioner's Office and affected individuals.

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Direct Marketing

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We may occasionally provide information about 3Rs Tuition services, additional tuition sessions, courses, revision sessions or other services which may be relevant to families.

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Marketing communications will only be sent where we have an appropriate lawful basis and where the requirements of the Privacy and Electronic Communications Regulations are met.

 

Where required, we will obtain consent before sending marketing communications.

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In certain circumstances, we may be permitted to contact existing customers or people who have actively enquired about our services about similar 3Rs Tuition services where the legal requirements for the customer "soft opt in" are satisfied.

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We will provide a clear and simple opportunity to opt out of electronic marketing when required.

Parents and guardians can change their marketing preferences or ask us to stop sending marketing communications at any time.

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Opting out of marketing will not prevent us from sending essential communications concerning tuition, payments, bookings, safeguarding, the Parent Portal or the administration of an existing account.

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When Tuition Ends

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When tuition ends, relevant student and customer information will be stored securely for the applicable retention period.

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We may contact parents or guardians following the end of tuition for legitimate administrative purposes, including dealing with outstanding accounts or obtaining feedback about our service.

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Where a family has told us that tuition is temporarily paused and they intend to return, we may contact them regarding the possible resumption of tuition where appropriate.

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Marketing communications after tuition has ended will only be sent where permitted by applicable data protection and electronic marketing law.

 

Website Information

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When someone visits our website, certain technical information may be collected automatically.

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This may include:

• IP address;

• browser type;

• device information;

• pages visited;

• time spent on the website;

• referring website or search engine; and

• other website usage information.

 

This information may be used for website security, functionality, statistical analysis and to understand how visitors use our website.

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Cookies

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A cookie is a small file placed on a computer, tablet, mobile phone or other device when a website is visited.

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Our website may use cookies and similar technologies to:

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• enable essential website functions;

• remember preferences;

• maintain website security;

• understand how visitors use our website; and

• measure the effectiveness of our website and advertising.

 

Cookies which are strictly necessary for the operation of the website may be used without consent where permitted by law.

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Where consent is required for non essential cookies, such as certain analytics or advertising cookies, visitors will be provided with appropriate choices through our website's cookie controls.

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Users can also control or delete cookies through their browser settings. Disabling certain cookies may affect the operation or functionality of parts of the website.

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Links to Third Party Websites

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Our website may contain links to websites operated by other organisations.

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If you follow a link to another website, that organisation will have its own privacy practices and policies.

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3Rs Tuition is not responsible for the privacy practices, security or content of third party websites.

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We recommend reviewing the relevant privacy policy before providing personal information to another organisation.

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Fraudulent or Deceptive Communications

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Please be alert to fraudulent emails, messages or telephone calls claiming to be from 3Rs Tuition.

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We will not ask you to disclose passwords or other security credentials by email, text message or WhatsApp.

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If you receive a communication claiming to be from 3Rs Tuition and are unsure whether it is genuine, please contact us using our usual contact details before responding or making a payment.

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Your Data Protection Rights

 

Depending upon the circumstances and the lawful basis upon which information is processed, individuals may have rights including:

• the right to be informed about how personal information is used;

• the right to request access to personal information;

• the right to request correction of inaccurate or incomplete information;

• the right to request erasure of personal information in certain circumstances;

• the right to request restriction of processing in certain circumstances;

• the right to object to certain processing;

• the right to data portability in certain circumstances;

• rights relating to automated decision making where applicable; and

• the right to withdraw consent where processing is based upon consent.

 

The right to object to the use of personal information for direct marketing is absolute. If you ask us to stop using your information for direct marketing, we will do so.

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These rights are not all absolute and whether a particular right applies will depend upon the circumstances and our lawful basis for processing the information.

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Access to Your Personal Information

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You have the right to request access to personal information that we hold about you. This is commonly known as a Subject Access Request.

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In most circumstances, no fee will be charged for dealing with a request.

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We may ask for information necessary to confirm the identity of the person making the request and, where someone is making a request on behalf of another person, evidence that they have authority to do so.

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We will respond within the period required by applicable data protection legislation.

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A reasonable fee may only be charged, or a request may be refused, where permitted by law, for example where a request is manifestly unfounded or excessive.

 

Requests can be made using the contact details at the end of this policy.

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Children's Information

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Because our services are primarily provided to children and young people, we take particular care when processing their personal information.

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Information about students will only be collected and used where reasonably necessary for their tuition, education, administration, safety, safeguarding or another legitimate and lawful purpose.

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Where appropriate, information concerning a student may be provided to or obtained from their parent or legal guardian.

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As children mature, they may be capable of exercising their own data protection rights. We will consider the student's age, understanding and circumstances when dealing with requests relating to their personal information.

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International Transfers

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Some of the technology and cloud service providers used by 3Rs Tuition may process or store information outside the United Kingdom.

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Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism and safeguards are in place as required by UK data protection legislation.

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Automated Decision Making

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3Rs Tuition does not normally make decisions about students or parents which have legal or similarly significant effects solely through automated processing.

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Educational assessments, tuition plans and decisions concerning a student's tuition involve appropriate human input.

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Data Protection Complaints

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If you have concerns about the way 3Rs Tuition has collected, used, stored or shared personal information, please contact us in the first instance so that we can investigate the matter.

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We will consider data protection complaints in accordance with our obligations under applicable data protection legislation.

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You also have the right to raise a concern or complaint with the Information Commissioner's Office.

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Information about making a complaint is available from the Information Commissioner's Office.

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Changes to This Policy

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We regularly review our privacy practices and may update this Privacy and Cookies Policy to reflect:

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• changes to our services;

• changes to the way we process information;

• changes to our tuition venues or companies;

• changes to technology; or

• changes to legal or regulatory requirements.

 

The most recent version of this policy will be made available on our website.

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This Privacy and Cookies Policy was last updated in September 2026.

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Contact Us

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If you have a question about this Privacy and Cookies Policy, wish to exercise a data protection right or wish to make a data protection complaint, please contact:

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3Rs Tuition

1st Floor
165 Park Road
Great Sankey
Warrington
WA5 3HG

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Email: info@3rstuition.co.uk

Telephone / WhatsApp: 07799 781804

When contacting us about personal information, please provide sufficient information for us to identify the relevant account or records without including unnecessary sensitive information.